Refund Policy

Thank you for shopping at urbanbzar.online. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

You may be eligible for a refund if:

• You received a damaged or defective item.
• The item does not match the description on our website.
• You contact us within [insert number of days, e.g., 30 days] of receiving your order.

2. Non-Eligible Items

Please note that certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Items marked as final sale

3. Requesting a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at [aroffice125@gmail.com] with your order number and reason for the refund.
2. Provide any supporting documentation, such as photos of the damaged item.

4. Return Process

If your refund request is approved, you may be required to return the item. We will provide you with instructions on how to send the item back to us. You are responsible for the return shipping costs unless the item is defective or incorrect.

5. Processing Your Refund

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow [insert number of days, e.g., 5-7 business days] for the refund to appear in your account.

6. Exchanges

If you wish to exchange an item for a different size or color, please contact us at [aroffice125@gmail.com] to discuss your options.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to us at [aroffice125@gmail.com].